White Elm Rd, Danbury, Bicknacre, Chelmsford, CM3 4LR
01245 227829

Santa’s Grotto 2020

more than just a garden centre

Santa’s Grotto 2020


The Elves are getting excited as Christmas Day is getting closer, come and join us to visit Santa and his Elves in his magical Grotto at White Elm Garden Centre!

Each Child ticket entitles a child to walk through Santa’s Magical Grotto, meet and chat to Santa in his lounge and receive a gift from Santa. Children will also have some Grotto games to complete for a sweet treat.

Please read our COVID guidance to see how our Grotto will differ this year –  we promise it is still just as magical.


Our Grotto is located in the Shopping Village (not inside the Petting Farm)

This year we are only opening our Grotto on a bookings basis to enable us to manage customer numbers and prevent queues. The booking slots are in 15 minute intervals with a limtited number of children allowed to enter.

We ask that you arrive at the Grotto 5 minutes before you booking slot time with your reference number handy. Although you have a time slot, you still may have a small queue to wait in as we are unable to provide exact time slots for each customer. This allows the time spent looking at the Grotto scenes, taking part in the Grotto games and the time spent with Santa to be a little bit more flexible. If you do not arrive at your booking time, you may not be able to visit Santa, please make sure you arrive promptly.

Bookable tickets for Santa’s Grotto are non-refundable and non-transferable to another time or date, so please make sure you are able to attend before booking your time slot. Please note we will provide a refund if the Grotto has to close due to COVID.

Covid Guidance

Please sanitise hands on entry

Inside the Grotto please keep you distance from other customer bubbles

Please keep you distance from Santa and the Elves, there will be displays ‘in the way’ so children can easily social distance. They will not be wearing masks therefore we expect everyone to keep a reasonbable distance away from them.

Santa’s lounge will be bigger than previous years to assit with social distancing.

Please could all adults and children over 11 wear a face covering once inside the Grotto.

No booking for over 6 people (adults & children) unless all the family live together or are in a support bubble together

Every person attending the Grotto must have a ticket to allow us to control customer numbers. This year we are asking each adult attending to have a ticket (£2 per person). Babies under 6 months are free ( a baby ticket must be selected) if they have a paying sibling, if they are the only child then a normal child ticket will need to be purchased for them.

Child ticket £9.99 each

Adult ticket £2.00 each