Santa's Grotto 2024
We release our Grotto tickets after the school summer holidays around the beginning of September, we always advertise our ticket release date on our Facebook page and here on our website at least a month before we release the tickets.
SANTA’S GROTTO
Where is your Santa’s Grotto?
Our Grotto is located in the Shopping Village.
It is not inside the Petting Farm, therefore these Grotto tickets do not include Petting Farm entry.
If you would like to combine a visit to the Farm with your Grotto visit, then you will need to book Petting Farm tickets separately via https://bookwhen.com/petting-farm-entrance. We advise booking these early to avoid disappointment as numbers are restricted.
Do we need to print our booking confirmation?
No, please just have your booking reference handy when you arrive.
Do I have to book a time slot to visit the Grotto?
Yes, you will need to select a date and time slot. We have a restricted number of children allowed per each time slot. Please double check your time slot, booking date and personal details before making payment. We have a large amount of dates and times available so it is easy to select the wrong dates whilst scrolling down the list.
Will I see Santa at the time I booked, what if I am running late?
Your time slot does not mean you will get to see Santa at that time, this is the time you can arrive and enter the Grotto. If you are late for your booking or cannot make your slot, unfortunately we cannot guarantee entry or offer a refund.
My time slot is for 15 minutes, is that how long my booking will be?
The time slot allows for a certain number of children to arrive and enter the Grotto and then go in to visit Santa. Although you have a time slot, there still may be a queue to see Santa as we are unable to provide exact times for each customer, this allows customers time looking at the Grotto scenes, taking part in the Grotto games and the time spent with Santa to be a little bit more flexible. The closer to lunchtime and towards the end of the day your booking is the more likely you are to have to queue. We ask that you arrive at the Grotto 5 minutes before your booking time slot with your reference number handy. (Please do not arrive any earlier than this as you will not be allowed to join the queue). If you do not arrive at your booking time, you may not be able to visit Santa, please make sure you arrive promptly.
Do adults and babies also need tickets?
Every person attending the Grotto must have a ticket to allow us to control customer numbers.
Each adult attending must have a ticket.
Babies under 6 months are free with a PAYING SIBLING but will not receive a gift.
Babies over 6 months old and babies under 6 months without a paying sibling will need a child ticket to enter the grotto.
Can I get a refund or make a change to my booking?
Unfortunately our tickets for Santa’s Grotto are NON REFUNDABLE and NON TRANSFERABLE to another time or date, so please make sure you are certain you are able to attend before booking your time slot. You can resell your ticket privately to a 3rd party, however you must notify us of any ticket resales.
If you have any further questions, please contact us via Email at info@whiteelmgardencentre.co.uk
Can we take our own photos?
Yes, please remember your cameras/phones to take you own photos. You will have the opportunity to purchase our photos on the day, from the photo booth just outside of the Grotto.
Can we bring our pushchair inside the Grotto?
Yes, single prams can be walked round the Grotto, however double buggies are too large and should be left outside of the Grotto.
Is the Grotto wheelchair accessible?
Yes the Grotto has a hard floor, 1.2 m + wide most of the way through, there are just 2 standard pedestrian doors (762 mm wide) to go through into Santa’s lounge.
What happens if the Grotto has to close?
We will provide a refund if the Grotto has to CLOSE due to exceptional circumstances.
If you have any further questions, please contact us via Email at info@whiteelmgardencentre.co.uk